Support from start to finish

How it works

We help you move through the claim process with practical support and clear, regular updates.

You submit your claim request

Share what happened, your insurer details and any useful supporting photos through our claim form.

Once we’re engaged, we handle your claim and send you a weekly status update via your preferred email.

After you review and sign the separate authority letter, we can handle claim-related queries with the insurer on your behalf.

We help you and the insurer progress the claim and work towards closing it sooner.

We can help you raise a complaint with the insurer or relevant ombudsman. If the claim is reopened, we’ll support you through the process again.